Welcome to the Fruit Garden Shop FAQ! Here, we’ve gathered answers to the most common questions about our plants, delivery, and services—helping your garden dreams grow smoothly from our nursery to your doorstep.

🌿 About Our Plants & Products

What types of plants do you specialize in?
We specialize in a wide range of garden plants chosen for their resilience, beauty, and adaptability. Our collections include Fruit Trees (Apples, Apricots, Peaches, Cherries), Berries, Native Shrubs, Coastal Trees & Shrubs, Evergreens, Conifers, Climbers, Bulbs, Grasses, Groundcovers, and Soil Enrichers. Whether you’re creating a productive orchard, a coastal retreat, or a native habitat, we have plants suited to thrive.
Are your plants suitable for my climate or coastal area?
Absolutely! We carefully select plants for hardiness and adaptability. Our Coastal Shrubs, Coastal Trees, and Native Shrubs are ideal for seaside gardens, while our Fruit Trees and Berries are chosen to travel well and establish quickly. If you need specific advice for your region, feel free to contact our team.
Do you offer plants for beginners or experienced gardeners?
Yes! Our range caters to all skill levels—from easy-to-grow Bulbs and Groundcovers to more specialized Fruit Trees and Ornamental Trees. Each plant comes with detailed care instructions to help you succeed.

🚚 Shipping & Delivery

Where do you ship to?
We ship worldwide, excluding Asia and a few remote regions due to logistics and biosecurity regulations. If you’re unsure about your location, please contact us before ordering.
What are my shipping options and costs?
We offer two reliable shipping methods:

🚚 Standard Shipping – $12.95 flat rate
Best for Fruit trees, Berries, Climbers, and time-sensitive plantings. Carrier: DHL or FedEx. Delivery within 10–15 days after dispatch. Includes full tracking and climate-aware handling.

📦 Free Shipping – On orders over $50
Best for Bulbs, Grasses, Groundcover, Evergreen Shrubs, and larger orders. Carrier: EMS. Delivery within 15–25 days after dispatch. A cost-effective choice for heavier items like soil enrichers or multiple shrubs.
How long does order processing take?
All orders are processed within 1–2 business days after confirmation. You’ll receive an email notification with tracking details once your plants are dispatched.
How are plants packaged for shipping?
We use breathable, insulated packaging to protect plants from temperature shifts and handling. This ensures your Coastal Trees, Conifers, Berries, and other delicate specimens arrive healthy and vibrant.

💳 Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll assist you if your order hasn’t yet entered the processing stage.
Do you offer discounts or bulk pricing?
Our free shipping on orders over $50 is our most popular offer! We occasionally run seasonal promotions—check our website or subscribe to our updates for news on special deals.

🔄 Returns & Guarantee

What is your return policy?
Your satisfaction is our priority. If any plant arrives damaged or doesn’t meet your expectations, you may return it within 15 days of receiving your delivery. Please contact our support team at [email protected] with your order details and photos. We’ll guide you through a simple return or replacement process.
Are plants guaranteed to arrive healthy?
Yes! We stand by the quality of every Apple, Apricot, Bamboo, and Berry we send. Our plants are grown for resilience and packed with care. In the rare event of damage, we’re here to make it right.

🌍 General Questions

Who is Fruit Garden Shop for?
We serve home gardeners, landscape enthusiasts, coastal property owners, and eco-conscious growers worldwide. Whether you’re planting a suburban backyard, designing a coastal retreat, or nurturing native species, our plants and delivery services are tailored for you.
How can I get gardening advice for my order?
Each plant comes with detailed care instructions. For personalized advice, email our friendly team at [email protected]. We’re happy to help your garden thrive!
Where is Fruit Garden Shop located?
Our nursery is based at 3100 Gentilly Court, Montgomery, US 36116. However, we operate primarily online to bring garden dreams directly to your doorstep.

Still have questions? We’re here to help—just as we’re here to help your garden grow.

📧 Email: [email protected]
🌐 Website: fruitgardenshop.com

Every plant you order is more than a purchase—it’s a promise of beauty, harvest, and joy. Thank you for letting us be part of your gardening story.

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